Dr. Roffers first assesses whether or not the couple wants to continue the relationship and if each person will accept responsibility for his or her contribution to the problems in the relationship. Using couples counseling as a way of trying to change the other person simply does not work.
He then addresses the three sources of relationship problems by coaching the couple to recommit to treating each other like they did when they were courting and trains them in a communication skills model designed to help them resolve their differences and disagreements respectfully and collaboratively. If one or both can not maintain enough emotional control to do this, Dr. Roffers works with each person individually to assess and treat the unresolved issues from the past that may block the relationship, returning to the couples work when each person is ready.
Dr. Roffers works with couples in his office only and does no relationship counseling on the phone.